Night Audit FAQ
Questions owners ask us.
Is Night Audit Co software or a team?
A team. You do not get another tool to learn. You get named people who do the work inside the systems you already use. AI helps them work faster and more consistently, and every item gets human review before it reaches you.
Who actually does the work?
A background-checked offshore delivery team, assigned to you by name. A U.S. account manager owns your account, runs your weekly review, and is your point of contact. You always know who is touching your books.
How do we get started?
Book a workflow mapping call. We learn how your hotels run today, then send a written scope and price. Most owners start with a pilot on one property and one or two services, then add more once it is working.
How do you keep our data and money safe?
Five promises, in writing:
- We sign an NDA with every client.
- You control access. We work in your systems with our own user seats, never your passwords.
- We prepare payments. You approve and release every one.
- Background-checked, named team members are assigned to your account.
- We never store guest card or payment data. It stays in your PMS and processor.
What does it cost?
Simple per-property monthly pricing. Three tiers by scope: Essentials from $750, Operations from $1,500, and Full Back Office from $2,500, per property per month. You get an exact price in writing after the mapping call.
Which PMS and accounting systems do you work in?
We work in your existing systems. Your PMS, accounting software, payroll provider, and bank portals stay the same. We get our own user seats with the access you choose. We confirm your setup on the mapping call before we commit.
Do you replace my GM or my CPA?
No. Your GM runs the hotel. Your CPA handles tax and signs off on your financials. We take the routine back-office work off both of them and hand your CPA a cleaner close.
What happens if something goes wrong?
Your U.S. account manager owns it. We tell you what happened, fix it, and change the process so it does not repeat. Because you approve every payment and every item gets human review, problems get caught before money moves. Issues show up in your weekly report, not hidden.
Why should a hotel owner trust you?
Night Audit Co was built by a hotel owner-operator for his own hotels first. We know the brand invoices, the night audit, the direct-bill follow-up, and the month-end crunch because we live with them too.
From the founder
Built for my hotels. Ready for yours.
I own and operate hotels, including Holiday Inn Express properties in Texas. I built Night Audit Co because I needed a back office I could trust across more than one property. Tell us what keeps landing on your desk, and we will show you how we would run it.
AJ Jamal, Founder
Or email aj@elitecell.com · call +1 (469) 981-1937